Q&As
Please submit any new questions to:
  • Rich Pike, chair of the CUOA Board
  • Bob Turnage, website admin

Clubhouse
  • chevron_rightWhat is the password for the Clubhouse WIFI ?
    Sept 2016:
    The Clubhouse internet router is now managed by the HOA Board - Wayne Wachtstetter at this time. Contact him if you have any questions.
     
    Network ID:   VillasCH989
    Password:     CH989EA6900b
     
    The password is a mixture of upper and lower case letters.
    It must be typed in exactly.
    The router uses WPA/WPA2 security protocol.
     
    FYI - the WiFi password is also posted on the UPPER LEFT side of the bulletin board in the Clubhouse.
Mailboxes
  • chevron_rightCluster Mailbox Guidelines - March 2021
    Every resident will be assigned a Cluster Box (CBU) door with a unique number.
    • Residents in Buildings 1 thru 14 will be assigned numbers from 1 to 56 for the Cluster Box doors at the lower end of Blue Bird
    • Residents of Buildings 15 thru 36 plus the Clubhouse will be assigned numbers 1-89 for the Cluster Box doors on Winter Wren.
    • The CBU doors are assigned in ascending street address number, starting with the lowest address.  This is a Post Office requirement. 
    • Residents in Buildings 24, 25, 34, 35 and 36 will keep the same Cluster Boxes and doors as they already have, the numbers may change, instead of 1-8 and 1-12, they will be 1-20.
     
    Each resident will receive 3 keys to their door. 
    • They are responsible for the keys, there are no other copies.
    • Should all 3 keys be misplaced or lost, the only way to get into your mail box is to go to the Post Office in Wake Forest with proper identification and for $25 they will install a new lock and provide new keys.
    • When someone purchases a home and moves in, they need to obtain the CBU keys from the seller.  If the seller doesn’t provide keys, the new resident will have to go to the Post Office and pay the $25 fee to have a new lock installed. 
     
    There will be 6 large package doors, P1 thru P6 in the CBUs on Blue Bird and 9 package doors in the CBUs on Winter Wren, P1 thru P9. 
    • When the carrier delivers you a package he/she will place the key to the package door in your mail box.  After you open the package door and remove your package, leave the key in the package door lock for the next time a package is delivered.
    • If there are more residents receiving packages than doors, the carrier will deliver it to your front door. 
    On each Cluster Box is an Outgoing mail slot.  You can place outgoing mail in the slot for the carrier to pick up daily.
     
    If you have a package that won’t fit in the Outgoing Mail slot, you can drop it off at the Post Office or contact the Post Office on-line and they will pick it up at your home during their normal delivery time.  https://tools.usps.com/schedule-pickup-steps.htm
     
    You cannot drive up to the Cluster Box and reach out the car window to retrieve you mail, which would be very dangerous and illegal. You can walk to the CBUs or park your car nearby and walk to the CBUs. 
     
    You should check your mail every 3 to 4 days at least.  If you receive newspapers and magazines, it is possible for the box to fill up quickly.  In that case the mail will be sent back to the Post Office awaiting you to pick it up.  After 10 days it is returned to sender as undeliverable.
     
    Also when you are going to be away for 3 days or more you can contact the Post Office and get a Vacation Hold for up to 30 days.  This can be done at the Post Office or on-line.  Or you can ask a neighbor to pick it up for you.
     
    If all members of your household are physically incapable of retrieving the mail you can request door delivery.
    • You must be a disabled person who lives alone at your address, or there must be no other able-bodied adult occupant at your house who could get your mail for you.
    • In other words, if all the people at your address are disabled adults, and cannot walk or drive to your present mailbox daily, then you may qualify for “hardship mail delivery.”
    • To request door delivery, you must obtain a statement from your doctor explaining why you and anyone else living in your home are unable to collect your mail from a centralized mailbox and you need to write a letter to the Wake Forest Postmaster requesting this change.
    • Both your letter and the doctor's statement must be sent to the Post Office that delivers your mail for approval or denial.
    POSTMASTER
    UNITED STATES POSTAL SERVICE
    224 E Holding Ave, Wake Forest, NC 27587
     
    • Final determination on whether or not door delivery will be granted will be made by the Post Office.  This certification needs to be done every year. 
    • Once you receive approval from the Post Office to receive door delivery, contact the COA and a mail box will be installed near your door.
     
    The U.S. Postal Service has an on-line free service that enables you to view what mail you will be receiving that day.
    • Informed Delivery is a free and optional notification feature that gives residential customers the ability to digitally preview their letter-sized mail scheduled to arrive soon. Informed Delivery allows users to view what is coming to their mailbox on a computer, tablet, or mobile device.  This includes most standard sized letters processed by automated sorting machines.  Magazines, catalogs and junk mail are processed differently and do not appear in Informed Delivery notification.
    • Informed Delivery is now available to eligible residential and eligible PO Box™ consumers in the majority of ZIP Code™ locations across the country. Visit informeddelivery.USPS.com to sign up for the feature. 
     
Street repairs
  • chevron_rightHow do I get a streetlight fixed ?
    The town of Wake Forest website has page named "Report A Problem". A resident can use this page to report a problem or state an issue for multiple topics. One of topics is "street light out".
     
    The website page address is:
     
    Select the above address and use the "Report..." feature to describe the problem and submit it. The site even supports the ability to upload a picture of the problem when you report it.
     
    The property management firm, currently York Properties, also uses the above website to report the problem to Wake Forest. So, you can cut out the "middleman" and report the problem directly.
     
    If you have additional questions, you can contact the community Board or York Properties.
Utilities
  • chevron_rightVillas Power Failure? Call 919-761-7899
    Please don't wait for a neighbor to call. The more calls received by Wake Forest Power, the more immediate the response should be.
     
    The number to call is 919-761-7899. It will be an automated response, and at the end of the automated portion, you can leave a personal message addressing any personal impact on you or your family, for example medical equipment that requires electricity.
Website
  • chevron_rightHelp me learn about my neighbors and community
    There are two pages on the community website to help you learn about the Villas community and its residents. There is a third page to show the activities available to the residents.
    • MANUALLY PREPARED: a list of the residents and two maps of the neighborhood
    • AUTOMATICALLY PREPARED: a list of residents created using data from their login profiles; the list can be sorted by resident last name or address. Search features are available to look for someone specific. 
    • SOCIAL CALENDAR: this page has two parts - a manually prepared social calendar, and an automatically prepared one.
     
    SOCIAL CALENDAR OF ACTIVITIES
    The social calendar webpage is of the most interest to residents. It lists both the social events and activities of the Villas. Additionally, it also contains the meetings of various committees and the Board of Directors.
     
    Like the resident directories, two versions of the calendar are available to residents. Both versions are available on a single webpage. Select the link below to be taken to that webpage. No login is required.
     
    • Manually prepared: this is a file manually prepared each month for the current activities. It is prepared so that it fits on a single page and is suitable for printing. It is prepared only once a month most of the time.
    • Dynamic and electronically prepared: this "calendar" is further down the same webpage as the manual calendar. It is a read-only version of the calendar of the same events and activities, but it is updated frequently, multiple times a month. It is possible to scroll to future months and see what is planned. Two calendar views (weekly, monthly) are available to browse the activities. By clicking on an event, a pop up window occurs providing more details about that event. Links to this calendar can be added to a residents smart phone or tablet. Contact the Communications Committee if you are interested. This version of the calendar is not intended for printing.
     
     
    MANUALLY PREPARED RESIDENT INFORMATION
    The three items below are available to help learn who the residents in the Villas community are and where they are located. From the website menu, select the item “Social” and then the sub-menu item “Res.Directory & Maps (PDFs)”. The three documents below are maintained manually by volunteers and are updated as the number of changes in residents become significant. Select the link below to be taken to that webpage. As the webpage contains detailed contact information, you will be prompted to login first.
     
     
      + Item 1: resident directory document (suitable for printing)
      + Item 2: community map with just building and street numbers
      + Item 3: community map with just resident last names
     
     
    AUTOMATICALLY PREPARED RESIDENT INFORMATION
    Another webpage to learn about the residents and to search for them is the webpage found under the menu item “Social” and then the sub-menu item “Res.Directory-Profile based”. This information is automatically prepared from the data available in each user's website account (or profile) - their login and contact details for the community website. The information is updated automatically whenever the user's profile is updated.
     
    By default, the list of residents is sorted by last names. But notice that each column of information in the table has “little up/down” arrows beside it. That means you can sort the information by street number as a to help find the names, phone numbers, and email addresses of the people who live around you.
     
    Besides sorting, it is also possible to search for someone specific by selecting the "Select Equal" buttons and entering details like:
        "First Name" "Contains" "bob" and select "Run Filter"
     
    Select the link below to be taken to that webpage. As the webpage contains detailed contact information, you will be prompted to login first.
     

                  
  • chevron_rightTIP - simplify logging on to the two websites
    Several of you have asked what is the easiest way to keep your accounts straight between the York Properties website (used mostly for financial and business purposes) and the original Villas website (used mostly for social purposes).
     
    York Properties website requires that the username for their accounts be an email address. So I suggest that you use the same email address and password for BOTH websites to keep from being confused.
     
    Here is the website address for York Properties. If you have not done so already, each Villas homeowner needs to create an account with York. Once you have created your account, you must then log in to York Properties website before you can see any pages or content.
     
    If you have questions regarding the York website, please contact the York staff members listed on the home page of our website.
     
    Below are "screen capture" steps to follow to change your username and password for the "social website".
     
    When complete, you only need to remember one set of account details for both sites.  
    You are welcome to contact me if you want help with the "social" website.
    Bob Turnage
    24-Feb-2021
     
     
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  • chevron_rightWhy can’t I see the menu items on the Villas website?
    There are two possible reasons for this problem:
    • You are using a small screen device, like a smartphone
    • Your web browser zoom feature is set to >100%
     
     
    IF YOU ARE USING A SMALL SCREEN DEVICE:
    Unfortunately, there is no way to improve the menu views of the website on a small screen.
     
     
    IF YOUR WEB BROWSER ZOOM FEATURE IS THE PROBLEM, IT CAN BE ADJUSTED:
     
    Many internet web browsers have the ability to zoom in (magnify) your computer screen. This is both a good thing and a bad thing.
     
    THE GOOD THING: If you have weak eyesight (like I do), magnifying your web browser screen helps you see pictures and text better.
     
    THE BAD THING (for the Villas website): If you magnify the web browser more than 125%, most of the website menu items become to large to display and simply stop working.
     
    EXAMPLE: If the screen magnification is set at 150%, you will see only the word “Menu” instead of the individual menu items of “Home | Social Calendar | Documents...”. Subsequently, if you select the word “Menu” followed by the one of menu items like “Documents” - nothing happens.
     
    If this behavior happens, find the “Settings” function within your web browser. Within the “Settings”, look for the feature “Magnify...” or Zoom...”. Adjust the value to 125% or less. The Villas website menu functions should now begin to work as expected.
York Properties Transition
  • chevron_rightMaintenance / York Work Orders for Repairs
    The following was written by Dick Webb / Facilities Team and distributed to the Villas community by email in January. It is being reposted here to assist residents for getting needed repairs done. Please contact York Properties staff (info on this site's home page) if you have questions or need assistance.
     
    =========
     
    Distributed: 30-Jan-2021
    As I'm sure you know, we are now using York Properties as our COA management company. Because of this we will no longer be using the Villas work request system. Instead we are using the York work order system. Under this system both Villas related and personal work can be submitted. Villas related work will be charged to the Villas and personal work in your home will be billed to you. Of course, for personal work you can use your own vendors to do the work rather than York's as you choose. To help you determine what work falls under the Villas and what you are responsible for I've included a copy of our Maintenance Responsibility Guide. A copy is also on our Villas social website.
     
    There are three ways to submit a work order now that we are with York Properties as our COA management company. Here they are in order of preference.
     
    1. Sign on to the York Villas of Wake Forest website at york.cincwebaxis.com and login. (See the screen share picture below) Under Account Info click on Work Order , there is a simple form to fill out to enter your request. If you have not previously registered, on the opening page, in the upper right corner, is a login/ registration option.
    2. Contact York Properties directly during business hours at 919-821-1350 and press option 3 for York Maintenance. They are available 24/7 for on-site maintenance issues and after-hours emergencies such as flooding or leaks.
       
    3. Email York Maintenance at maintenance@yorkproperties.com and cc: associationmanagement@yorkproperties.com.  This will notify the maintenance department as well as Mary and Beth of your situation and a work order will be opened once your message is received.
     
    As always the Villas Facilities Team is available to help you if you run into difficulties with your work order. Please print a copy of this email and the attachment and keep it handy.
     
    Dick Webb
     
     
    Log in to the website.
    Select "Account info."
    Select "Work Orders."
    Select "Add Work Order."